Upgrade Tutors Privacy Policy

Effective Date: March 1, 2025

Team Upgrade Corp. d/b/a Upgrade Tutors ("we," "us," or "our") values your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable U.S. privacy laws. By using our services or visiting our website (https://upgradetutors.com), you agree to this Privacy Policy.

Information We Collect

We collect the following categories of personal information for specific purposes:

Category	Examples	Purpose
Identifiers	Name, email, IP address, date of birth, student ID, School Grades	Account creation, service delivery, security
Educational Records	GPA, test scores, transcripts, session recordings	Tutoring customization, progress tracking
Commercial Data	Purchase history, subscriptions	Billing, customer support
Internet Activity	Browser type, cookies, interaction with our Site	Site optimization, analytics
Sensitive Data	Race, military status (if voluntarily provided)	Accommodation requests

We collect this information directly from you, through automated technologies (e.g., cookies), or from third parties such as schools or service providers.

How We Use Information

We use personal information to:

Deliver and personalize tutoring services.
Process payments and manage accounts.
Improve our services through analytics and feedback.
Comply with legal obligations and ensure safety.

We do not sell or share personal information for third-party marketing purposes.

Your Privacy Rights

You have the following rights under applicable U.S. privacy laws:

Right to Know: Request details about the personal information we collect and how we use it.
Right to Delete: Request deletion of your personal information unless exceptions apply (e.g., legal obligations).
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: Opt-out of the sale or sharing of your personal information for targeted advertising purposes.
Right to Limit Use of Sensitive Data: Restrict the use of sensitive personal information to necessary purposes only.

To exercise these rights:

Call us at 318-310-7952.
Submit a request via our web form at https://upgradetutors.com/privacyrequests.

Opt-Out Mechanisms

You can opt out of data sharing for targeted advertising by:

Clicking "Do Not Sell or Share My Personal Information" at https://upgradetutors.com/cpraoptout.
Enabling an opt-out preference signal in your browser settings.

We honor opt-out signals sent by browsers with this functionality enabled.

Third-Party Disclosures

We share data only as necessary with:

Service Providers: Payment processors (e.g., Stripe), IT vendors, and tutors delivering services on our behalf.
Schools/Organizations: Academic progress reports for program administration.
Legal Authorities: To comply with court orders or protect safety.

Sensitive data is only used for providing requested services and is not shared for other purposes.

Retention Policy

We retain personal information for as long as necessary to:

Provide services and fulfill contractual obligations.
Comply with legal requirements.
Resolve disputes or enforce agreements.

Retention periods vary depending on the type of data and purpose of collection but generally do not exceed 3 years after account closure unless required by law.

Security Measures

We implement robust security measures to protect your data:

Data encryption during transmission (TLS 1.2+).
Restricted access to sensitive data.
Regular audits of third-party vendors handling user data.

Accessibility

This Privacy Policy is screen-reader compatible and available in alternative formats upon request by contacting admin@upgradecampus.com.

Updates

We update this policy annually or as required by law and will notify users of material changes via email or website announcements.